How to announce the opening of new branch - Sample

Dear Valued Customer,

Re: Opening New Branch

We are pleased to announce that we will be opening another branch in ..............., on ............

With the opening of this new branch, we will be in better position to offer our customer more efficient services as well as more products and goods to choose from.

Among the services we will be introducing at the new branch are extended shopping hours. We will open from ......a.m. till .......p.m. daily, including Sundays, and offer free parking for the first two hours.

We will also be providing special counters for senior citizens and pregnant mothers in our bid to reduce their queue time.

We will be looking forward to your continued patronage and wish to take this opportunity to thank you for your past support.

So do not miss the opening date, and make sure you shop at our new branch for all your needs.

Thank you.

Yours sincerely,

................................

YOUR NAME
YOUR POSITION

How to reply to a complaint regarding late delivery of goods

Dear Sir/madam,

Thanks you for your letter dated .................. bringing to our attention delay in the delivery of the three typist desks you had ordered.

We apologize for the inevitable delay. It is due to the unavailability of stock.

The desk you have ordered are imported items and the next shipment is expected to arrive within the next ten days. As soon as the items are cleared by the Customs, we shall arrange to have them delivered to you.

We regret the inconvenience caused and hope you will be kind enough to consider our plight. We would like to assure you that this incident will not occur.

Thank you.

Your faithfully,

................................