How to reply to a complaint regarding late delivery of goods

Dear Sir/madam,

Thanks you for your letter dated .................. bringing to our attention delay in the delivery of the three typist desks you had ordered.

We apologize for the inevitable delay. It is due to the unavailability of stock.

The desk you have ordered are imported items and the next shipment is expected to arrive within the next ten days. As soon as the items are cleared by the Customs, we shall arrange to have them delivered to you.

We regret the inconvenience caused and hope you will be kind enough to consider our plight. We would like to assure you that this incident will not occur.

Thank you.

Your faithfully,

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